“I highly recommend Face For Business. I couldn’t be happier with the service we’re getting, and I’m impressed with their values.” Aurelia Simcock, office manager, Robinson Residential Sales & Lettings
Face For Business is an award-winning provider of telephone answering and managed live chat services for dozens of Estate Agents across the UK. Our customers trust us to be a friendly, professional voice for their customers, ensuring every call is answered so they can have more time out of the office on valuations, viewings and closing sales.
And with more than 3,000,000 calls answered – 98% within 3 rings – we’re confident we can deliver.
Telephone answering and live chat services built around value and transparency:
- We price all calls to the second. We don’t round up to the nearest 15s or minute, so you only pay for the service you use.
- We automatically optimise your bill every month to make sure you’re on the most cost-effective tariff based on your usage.
- We don’t charge extra for handling calls out-of-hours, including weekend calls.
- We automatically provide the full recording of every call we handle so you can listen to how we’re engaging with your customers.
- We don’t charge if we answer a sales call. Plus, we can ask that you be removed from lists.
Creating valuable partnerships with our customers
Our mission at Face For Business is to create a service that delights our customers by delighting yours.
We’re determined to create the best possible value for customers. If you value transparency, in everything from how we charge for calls, to providing you the full recordings of the calls we handle, we could be a good fit.
Our customers feel like valued partners. They don’t feel like just a number on a spreadsheet or like they’re being taken for granted when working with us. That’s because we work harder to fit our services around your business, so you have more time to focus on what you do best.
What you get when working with Face For Business:
- Every call answered with a smile by a friendly, professional PA with ample experience handling calls for busy Estate Agents.
- A Lead PA as your point of contact who is readily available to answer any questions or fix any concerns you have with your service.
- 24/7 access to a dedicated customer portal and app where you can listen to your call recordings and make changes to your account at any time.
- Extend your call answering times so you can answer more enquiries. Our times work from:
- 8am-8pm Weekdays
- 9am-5:30pm Saturday
- 10am-4pm Sunday
- Reliable call management that can transfer calls as required to your team whether they’re in or away from the office.
- Peace of mind that you’re not missing calls when out with clients.
We’re a good fit if you want to:
- Win more opportunities.
- Provide better customer service.
- Stop missing calls.
- Work with a trusted, transparent partner.
Try us FREE for two weeks:
Web: www.ffb.co.uk
Call: 0333 323 1007
Email: ea@ffb.co.uk
Our Delegate Reward exclusively for EA Masters attendees
Face For Business are offering all EA Masters delegates a FREE two-week Telephone Answering trial or a FREE one-month trial on Live Chat.
Interested in hearing more?
Visit stand 55 at EA Masters on the 5th of November.
There are limited numbers of full day tickets available.
Conference & Expo tickets are available here